Scott, I don't doubt the validity of CP's statement. The PB has something that you don't - economy of scale (well, not quite, but it's the same idea). You are 1 person going at it as an individual - the PB isn't in the same situation.Originally Posted by CanuckPool View Post
Our PB says that because we have a pentair heater/pump/filter we are covered for 3 years as oppose to 1.
The way it works for the company for which I work:
We buy all our pool componants and equipment from one distributer (from the pannels for the liner pools we do, the system equipment [pumps, filters, heaters, SWCGs, controls] , to the pvc fittings, replacement parts, et al.). We build 40+ pools/ year and do rehab on another 1 -2 dozen, we are 'supposedly' their biggest buyer (though I'm sure we only account for a small % of their sales. They want to keep us happy. Our supplier is only one of a nationwide company's outlets, and I have no idea how many there are, but they buy and distribute thousands of pumps, filters etc. If we send a filter back to them, they will replace it for free (reguardless as to whether the manufacturers warantee has expired). {of course this assumes that it is a manufacturing defect and not the result of the filter having been abused or improperly cared for} Just like we hold some financial 'sway' with our distibutor, the distributor's company holds an equal, if not larger, 'sway' with the manufacturers.
-Bottom line: the manufacturers can afford to 'piss-off' one person, but will 'cowtow' to a company who 'moves'/ sells thousands of their product and may drop that line if the mfr doesn't accept a few 'out of warantee' items for free replacement.
Proffessor Waste is done - sorry for the lecture![]()
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