Originally Posted by CanuckPool View Post
Our PB says that because we have a pentair heater/pump/filter we are covered for 3 years as oppose to 1.
Quote Originally Posted by ScottS View Post

You may want to check on the validity of the PB’s statement. Maybe they (PB) warrant it for you and not Pentair but that seems backwards to me.
Scott, I don't doubt the validity of CP's statement. The PB has something that you don't - economy of scale (well, not quite, but it's the same idea). You are 1 person going at it as an individual - the PB isn't in the same situation.

The way it works for the company for which I work:
We buy all our pool componants and equipment from one distributer (from the pannels for the liner pools we do, the system equipment [pumps, filters, heaters, SWCGs, controls] , to the pvc fittings, replacement parts, et al.). We build 40+ pools/ year and do rehab on another 1 -2 dozen, we are 'supposedly' their biggest buyer (though I'm sure we only account for a small % of their sales. They want to keep us happy. Our supplier is only one of a nationwide company's outlets, and I have no idea how many there are, but they buy and distribute thousands of pumps, filters etc. If we send a filter back to them, they will replace it for free (reguardless as to whether the manufacturers warantee has expired). {of course this assumes that it is a manufacturing defect and not the result of the filter having been abused or improperly cared for} Just like we hold some financial 'sway' with our distibutor, the distributor's company holds an equal, if not larger, 'sway' with the manufacturers.
-Bottom line: the manufacturers can afford to 'piss-off' one person, but will 'cowtow' to a company who 'moves'/ sells thousands of their product and may drop that line if the mfr doesn't accept a few 'out of warantee' items for free replacement.

Proffessor Waste is done - sorry for the lecture