Don't know anything about that controller but because of the 5 minutes on low that you mention it doesn't sound like a relay. Something with the timing control. All a relay does is take a low level command voltage and control a high power load. If you can see this relay does it look like toe contacts have overheated? Sometimes the contacts will get crummy and develope a high resistance that can lead to overheating and/or burning of the contacts, of fail to work altogether.
Al
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