Frustration and Anxiety are getting to me

[CanuckPool]

Could it be that your liner has stretched in the deep end, thats what happened to ours, to make sure, measure from the top of the water to the deck in the deep end and and compare that to shallow end measurement. If they are the same then your pool is level. It may just be the weight of the water in the deep end has stretched your liner so it looks like its more underwater than the shallow end. You can also measure the border of the liner Shallow vs. deeper to see it the pattern has stretched.

[CarlD]

You can use a laser level or even a water level to ascertain if and how much the pool is out of level--which it should not be. A water level is easy to make--a long piece of clear plastic tubing--3/8" to 1/2" will do fine. Just fill it with water and with a helper, hold the water level in the tube even with the measuring point at the end you think is high, and see how much it measures off at the end you think is low. 1/2" should be the maximum.

If they are simple surface cracks, well, I guess that's probably normal.

[webfeet]

We have used the laser level, and yes the pool is about 3/4 inch out of level, varies a little based on where you shoot the pool level. What the pictures show is:
there is about 3/4 to 1 inch difference in where the water level crosses the border from end to end. If you could see the pool, you would see a gradual decline in the border from about the middle of the pool to the deep end. The border just starts to disappear.
The stains look like rust or red clay. No, there was not any dye in the mix. You wouldn't like it, if you saw it in person. The deck looks dirty.
I'm not ready to consider just a refund on the concrete, because to have it fixed correctly will probably cost more than the concrete did.

Thanks for the input. I need all that I can get..

[webfeet]

Katybug, I saw some pictures of your pool on another thread. Yours is more blotchy looking, and mine tends to have more streaks.
I like the way your concrete comes up over the edge of the steps and and it looks like it serves as coping, too. I wonder if I could have another layer of concrete poured on top of my deck and made to look like yours? Does anybody know?

[divnkd101]

Web,

My folks had a similar issue with PB/ contractor. IG gunite pool was 1 to 1-1/2" out of whack (level). Furthermore, they also poured the deck wrong. Long story short... They had everything well documented as it appears you do as well. They obtained several quotations to complete the process from other contractors. A formal letter was written to the PB explaining all of the problems including all domcumentation they had and what was expected of the PB to complete the job he was hired to do. Notice was given to the PB that if demands were not met that the next form of communication would be in front of a judge in small claims court. My folks ended up with a level pool and a nice looking deck from the original PB. Not sure if you have reached that breaking point yet but put the stress back on your PB. The build is not correct and you are not satisfied with the outcome. Good luck and keep us posted.

[webfeet]

I haven't posted recently, so I thought I would update anyone that is interested. I have hired an attorney and he will be filing a suit against our PB in the next couple of weeks. The PB would not respond to the BBB or our attorney's letters.

[No Need]

I hate hearing stories like this! I hope the lawyer can get this resolved quickly, Summer will be here before you know it. Good Luck!

Definately post all updates.