What should CYA be at? My 5-way test kit only shows chlorine levels up to 5.0 so there is no way I am going to tell if I'm at 20ppm or not. Plus determining FC versus CC is not going to happen with this Walmart kit.

I am so confused at this point I think I am giving up and calling my pool builder to balance this water like he was supposed to right from the start.

I'm sorry, but I've read everything on both websites and there doesn't seem to be a solid answer other than just trial and error suggestions.