I have been following Carl D's saga with Maytronics/Smartpools and his new Blue Diamond. I am considering the BD or the Aquabot T2 for my IG Fiberglass 13,000G pool. Both seem very similar with newer technologies - but are very new. So, not too many opinions or reviews on either. Was also following CarlD's new experience with the BD.
After doing some research I wrote Watertech, makers of the BD, and asked them a few questions. No response. I then posed a question to "Rich" on the pooldrstore.com website and got a very quick response. But then had some follow-up questions for him and sent another e-mail to pooldrstore.com and got no response. Followed up again and no response. I'd love to consider the BD, but seems like I'm getting nowhere getting some basic questions answers.
My initial contact on the T2 on the Aquaproducts website got answered immediately from the sales dept. at aquaservicedist.com. I guess Aquaproducts directs all inquires there. In some back-and-forth e-mailing with them, I got my questions answered very quickly (within minutes in e-mail). Very knowlegable sales rep.
Major difference between the two units seems only to be the warranty. Both have 4 years, but the T2 is prorated. Meaning, after 1 year, only 75% of a repair is covered and in the 4th year, only 25% is covered. Clearly, a lousy policy.
Because of the expense of these units, I also want to purchase someplace where I can return the unit if I don't like. Best I could find is $1271 for the BD and $1414 for T2. Not many places on-line that sell these models with a liberal return policy.
Can anybody comment on the overall service from Watertech or Aquaproducts? I'm leaning toward the BD since it's cheaper and has a better warranty, but again, don't want to go through what Carl went through if I ever have a problem. I'd gladly pay an extra $140 for the T2 if Watertech had lousy service and Aquaproducts was better at it, despite have a worse warranty. Warranties are only as good as the company willing to back them up.
Love to hear from Aquabot folks who have had service or PoolBuster folks who have had service.
Marc
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