Dolphin Tale of Woes takes a WEIRD Turn!

[gonefishin]

Sounds like a semi-happy ending

It may be true that SmartPool may have been a bit late on their actions, but they did seem to (end up) do the right thing. Perhaps this is a lesson for them as well as us...maybe it won't take them so long next time.


Side-note: As far as I can see...customer service seems to be a lost art. We're now in the world where I'm actually shocked if I get good service from a company. Hopefully companies are learning this isn't good (longterm) business, although I'm not holding my breath

congrats on the new Dolphin

dan

[CarlD]

OK, "the proof of the pudding is in the tasting"

The old Dolphin was picked up by UPS--Smart Pool issued a call-tag so I didn't ship it to them. The new Dolphin is mine to keep. The old one will be "refurished" or used for demos (it was in pristine condition visually). Watch for S/N 100610BU34 if you buy a refurbished Dynamic...

Yesterday, I tossed it in the pool and turned it on. I didn't even use the remote to program it, I just let it default.

IT WORKED PERFECTLY! It climbed the walls, sucked up stuff nearby, in short, it performed EXACTLY as the old one did for nearly 2 years, which is why I loved it. It didn't get stuck on the ladder like the Blue Diamond does, and ONLY, after 8 hours, got stuck on the drop-in steps--there's no weight holding them down and it pulled the vinyl protector out from under it. But that's not a problem with the Dolphin. Even the new cart works better at rolling than the old one ever did.

So here's the question: The old Dolphin had "nothing wrong" according to Smart Pool, but wouldn't clean my pool. The new Dolphin, in the same pool, worked PERFECTLY. What's wrong with this picture?

Yes, I'm VERY grateful to Smart Pool for FINALLY resolving the problem, though I wish it had happened when I could return the Blue Diamond, which is more ideosyncratic, but very, very good.

Still, I think it's undeniable that the old Dolphin definitely had something wrong because the new one does what the old one didn't.

[cleancloths]

Carl, I am glad to hear that they finally fixed your problem - but that certainly is no way to run a company. There is no way that anyone should ever buy a high-tech mechanical product from a company like them that has proved they don't really stand behind their products unless you jump through hoops.

After returning my Dolphin I bought a Blue Pearl. It is a much less expensive product that cleans the pool better and faster and is easier to clean the bag on too.

[VOLDADDY]

Carl,

Congrats on resolution, finally. I would keep the Dolphin for sure, and either keep the BD or sell it on Ebay. Even if you lose $200 on the BD, it would be like paying $200 for a brand new Dolphin, that you don't have to remove ladders to use. Plus, you can bet if you have an issue with your new Dolphin, they will undoubtedly remember who you are and make sure you are taken care of promptly. Just remember, the squeaking wheel gets the grease.