Dolphin Tale of Woes takes a WEIRD Turn!

[CarlD]

That is no good, so I think you should send the blue diamond to me for further analysis ;-)

Uhhhh---Yeah, yup, right. I'll get right on it...I've added it to the list.

[jabre]

Perhaps Maytronic is stuck in a bad position - between dealing with a lying distributor who may hold a contractural distribution agreement which may be very expensive (litigation) to get out of and direct end-customer responsibilities. I would say contact them and challenge them to step up and dialog directly with the end users of their products on this forum like others. Maybe, if they're honest, communacative and genuinely interested they can rebuild some of that trampled reputation.

[jimwnola]

Offhand, I would suggest thanking them for the new unit and return the old COD. Continue to document here, only fair. If you sell it, you came out fine.

[CarlD]

The new unit came from Smart Pools. I do not know if it was on their own incentive or on Maytronics'.

I will contact Smart Pools today and thank them for the new unit and ask if they want the old one--if not it will become the parts bin.

I still believe there is an issue with Smart Pools technicians. We've all been to good car mechanics, and inept ones. We've all seen competent pool services and incompetent, lazy ones.

When I was a kid, I worked for Singer fixing sewing machines (can't sew but I can fix most machines). The summer I turned 19, I was working for them--they sent me all over Westchester and Putnam Counties in NY fixing machines. Each store manager was supposed to be trained as a mechanic. HAH! There was ONE in all the area who knew as much as this kid did (he also taught me a lot, too). The managers would pretend to fix machines, guessing about what was wrong, and then would lie to the customer and bill them out the nose. I wouldn't do that--there was plenty of revenue in HONEST repairs. Singer was one of the early companies to have computerized payrolls--this was 1974. And they had it set up to hold back salary two weeks longer than was legal, and your check would arrive forward dated! So if you were due a check on August 1, you would get it on August 14, but the date would be August 1!

They had crookedness built all the way into their payroll software! I guess this is why the Singer company has disappeared and the brand was sold!

So I don't trust mechanics who return products that don't work, who claim repairs that aren't on my invoice, or are but clearly weren't done.

It may be as simple as Smart Pools replacing their mechs, or getting them retrained, or supervising them better. I don't know--it's not my business, it's theirs.

[poolbuoy]

Just wondering how Maytronics has faired with the war going on there. Surprised they can even do business at all...

[Unabomber007]

Sounds like they are trying to make nice now that word of their actions is out. This should of occured a LONG time ago. I have a very similar experience that I'll post about later today or tomorrow. The only difference is that my story is about a crap unit that was fairly and expeditiously swapped out for a brand new unit.

[jimwnola]

I have found problems with the whole "repair industry." I just bought my 3rd refrigerator for my camp over 12 years. There is no climate control when I'm not there so it is a harsh environment. The 1st refrigerator was under warranty. 3 repair trips were involved, havign to meet them each time with the one guy telling me the other one didn't know what he was doing, and they never really got the refrigerator to 100%. The next time it gave me a problem, I just replaced it. Now, about 6 years later, the other one broke. It probably was just a simple repair, like the fan. However, when I weighed probably paying at least $150 for the repair, the possibility of incompetence, etc, I just bought another. We have become throw away society for anything electronic and, as such, I think there are few in their repair business with much talent.