The new unit came from Smart Pools. I do not know if it was on their own incentive or on Maytronics'.

I will contact Smart Pools today and thank them for the new unit and ask if they want the old one--if not it will become the parts bin.

I still believe there is an issue with Smart Pools technicians. We've all been to good car mechanics, and inept ones. We've all seen competent pool services and incompetent, lazy ones.

When I was a kid, I worked for Singer fixing sewing machines (can't sew but I can fix most machines). The summer I turned 19, I was working for them--they sent me all over Westchester and Putnam Counties in NY fixing machines. Each store manager was supposed to be trained as a mechanic. HAH! There was ONE in all the area who knew as much as this kid did (he also taught me a lot, too). The managers would pretend to fix machines, guessing about what was wrong, and then would lie to the customer and bill them out the nose. I wouldn't do that--there was plenty of revenue in HONEST repairs. Singer was one of the early companies to have computerized payrolls--this was 1974. And they had it set up to hold back salary two weeks longer than was legal, and your check would arrive forward dated! So if you were due a check on August 1, you would get it on August 14, but the date would be August 1!

They had crookedness built all the way into their payroll software! I guess this is why the Singer company has disappeared and the brand was sold!

So I don't trust mechanics who return products that don't work, who claim repairs that aren't on my invoice, or are but clearly weren't done.

It may be as simple as Smart Pools replacing their mechs, or getting them retrained, or supervising them better. I don't know--it's not my business, it's theirs.