we had to contact the BBB in our area to get help. Our pool contractor delayed our pool blaming the manufacturer for the pool kit being backordered and stuff. That was a lie. Our pool contract was signed June 12 and our pool was done. Aug 11. They told us 4 weeks at the longest. It took about 8. What a disappointment, but the pool is nice now that we have it. The pool company was way too over booked with jobs.