Gosh - I feel pretty bad - they dug the end of June and we expect the water to be in at the end of next week.

Now - I did have different expectations than you did - I expected 6-8 weeks for permitting and then 16-20 weeks for installation. Which they have done way better than that.

When I called our Project Manager - it was always on a good state. My voice-mails were always "Hey David, just want an update. I haven't seen anyone out here and I don't know if you are waiting on us for something. Call me back when you have a chance." I ALWAYS got a response in 48 hours. If I didn't - I would call the office and talk to the office manager and say - "You know - David is so busy I didn't want to bug him - but what is the status on XXX?" That way I didn't get him in trouble and he was never "afraid" to call me back - because I was never upset with him.

But - then again I drove around and found a couple of people that were having pools installed by them. I would walk up to these people and tell them I was considering using their pool company and I would ask them how the response was - if there were delays and why. So I talked with references that the company didn't know I was talking to.