We are not getting a large pool with all the bells and whistles. We're getting a modest sized, pool only, no spa, no waterfalls, no nothing. Not even heating. When we signed the contract we were told it would likely only take six weeks, no longer then 10.

They were supposed to start our dig on May 22nd, with a completion date of July 24th. They didn't actually start until May 31st. Taking into consideration the 9 day delay in starting, you'd think our completion date would be August 4th (9 days after the original contract completion date). But they're telling us that our start date was June 3rd (NO, it WASN'T!! It was on May 31st!!!) and they're saying that our completion date is going to be some time in middle to late August. Which would make them 3-4 weeks late finishing; if they really do finish at that time.

We're 8 1/2 weeks into the project and they just now started on the tile & coping and finishing the plumbing. They do one - three days of work and then do NOTHING for about two weeks. They don't call every Friday to give us an update like they told us they'd be doing. They also do NOT return phone calls most of the time.

We truly feel we are being jerked around by these people, they couldn't care less about us and doing a good job in a timely matter. All they care about is our money. They've NEVER once been late to pick up a payment!

At this point in time, we wish we had gone with another company. We did everything we were supposed to do when we finally picked a pool company to hire. How could we have gone so wrong? We didn't want any bad feelings about having our pool built, had hoped for a wonderful experience (who wouldn't), but having a project move along this slowly and this far behind schedule IS NOT a good experience.

My question here is, are we being too critical? It doesn't seem right that at the end of the project the consumer is left saying, "well they were only X weeks late." From what I understand, our experience is very common, but that doesn't make it right.

What can we do?!?!