Hi, and welcome to the forum!
My first piece of advice would be to get your own drop-based kit so you can test your own water instead of relying on the pool store.....that way we at least know the tests are accurate.
The second thing you'll need to do is to at least partially drain and refill to get your CYA lowered, and stop using the pucks. The pucks are keeping your CYA way too high and keeping your pH low.
HIgh chlorine levels can tend to give false high pH readings, too, so I'm not sure that your pH reading is accurate--even so, it's too low, and needs to be raised to at least 7.2. You can do that with Borax, but first you need to see what your total alk is--depending on your alk level, you may want to use soda ash instead.
Janet
Bookmarks