Recently dealt with a company about a replacement liner. Wrong pattern, wrong thickness, etc. When I called to complain and got someone in authority, and said I was recording the phone call and got the OK for recording, I got part of my money back without dispute. Just a botched up mess originally. Although this was not what was desired, the end result will be OK. How many times do you get a message that they are recording for quality control or other reasons. Scenario changes when you record the conversation.
Al