pump noise....

[GraceByDesign]

Ok, maybe a REALLY stupid question, but is the pump/filter full of water? I am now remembering if the pump was not 'primed' that it sounded awfully rattley...

When you open the small valve, DOES water come out?

If not, maybe you have the hose valves closed (if your model has those) or the plugs in the suction/return holes?

Give the unit a shake (technical term! ) ... perhaps there is air, or something, lodged somewhere.

Just trying to help... these are the only things I can think on on a brand new intex pump...