According to the chart if your CYA is at 20 you need to get the CL up to 12 ppm to shock it. As far as the level of CL in a vinyl pool , I have had mine up alot higher than 12 without any harm. Like you have seen though , it is related to the CYA level .
THe thing about your pool , I'm thinking you're not going high enough on the CL to have an affect on the cloud. Your ph is good where it is .
I would get the CL up to 12 and keep it there until it holds over night. Run the filter 24/7 and hang in there on those hot sunny days. It will clear and then you can run your CL lower.
Might want to keep an eye on the CYA while you are using the pucks. IT can get out of hand Quick.
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