I hear ya. There is no such thing as good customer service anymore. I spent over 10 hours and went thru about a dozen people just to get a claim number for service to my AMANA refridge a few weeks ago. I was hung up on, lied to, forwarded to unattended numbers, yada yada yada. I'll never buy an Amana or Maytag anything again.
I was hoping things worked out better for you since I do have the Diagnostic. No reason Smartpools service should be any different for me. I have to just pray nothing goes wrong for a long time.
Hope your Blue Diamond is better for you.
BTW-do you still like your Poolbuster? I have been thinking about one since I sometimes run my Dolphin just to get some stuff in the deep end before a swim. A Poolbuster would be much better for that situation.
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