Testing for chlorine Cl2 or tri-chlor

[ttfn92]

Sorry to resurrect and old thread, but I'm hoping to find some help with the AquaClear comany. I have the AquaClear system too and I am in Gilbert. Our pool was finished the end of May. Everything was going great until our infloor cleaning system quit about 6 wks. later. When they came out to fix it, they showed me that the metal parts were either gone or disintigrating. They replaced everything and 2 wks. later it happened again. Around that same time, we noticed algae growing. I did the testing with the oto drops and it looked fine, but when I did the traditional test kit the chlorine looked low. Since we had algae we put a couple of chlorine tabs in the floater. We now just keep one or two in it all the time and we don't have alage. But now our infloor system won't work and they won't fix it until we do something about the AquaClear. Do you remember the BAD monsoon we had last week? Well, we still have dirt in our pool. The water is beautiful if you can get past the brown at the bottom. We sweep it alot and most of it is gone now, but it is still there.

But have you seen what is going on with AquaClear? They have a cease and desist order against them. Channel 3 did a couple of stories on them. You can go to their website and see them if you haven't heard about it. And now I can't get ahold of anyone to get any help. A company called on Aug. 10th and left a message saying that they are the new maintnance company for AquaClear and said that they would be sending us something in the mail with info on what to do for maintnanace. So far we haven't gotten it and I found their # through 411 and they haven't returned any calls. We don't want to quit using it without someone coming out first because we want them to see it working. But we can't go on much longer without our cleaning system working. Let me know how things have been going with your system lately. I'm very curious to hear.

[Poconos]

ttfn,
Generally it's better to start a new thread but since you're problem seems similar to the original posters problem, fine. We really need some info to be able to help.
Specifically: Free & combined chlorine, pH, TA--Total Alkalinity, CH--Calcium Hardness, and CYA--Cyanuric acid. Also some info on your pool like the type... liner, gunite, etc, pump and filter type and sizes or model numbers. Anything else that may help, even if you don't think it significant. On the chemistry you can take a sample to a reputible pool store for testing, just don't tell them anything and don't buy anything.
Chlorine is chlorine no matter what the source. Metal parts disintegrating after 6 weeks??? No way. Something is drastically wrong. Can't comment on Aquaclear as I know nothing...seriously.
Al