Can't get pump to prime

[Rangeball]

If I understand correctly, you closed the multi-port valve and the skimmer/drain valve?

Both these need to be open, as in normal pump/filter operation. In order for the pump to prime, it needs a water supply, which it pulls from the skimmer, and a place to send it, ie through your filter and back to the pool.

[Pamsel]

Interesting, Rangeball. That's what I normally do when I prime the pump, but I called the pool store and they told me I absolutely had to have all the valves closed or it would never prime, but would just drain water out of the pump basket into the lines.

I will go open the valves, fill the pump basket with water again and turn it back on and see what happens. The pool store is willing to make a service call in the morning to see if I damaged the impellar (?) or an O-ring in the valve, for a minimum charge of $50, plus parts and labor!

Uhg! I had to add fill water today and could not put it through the filter first and since we have a lot of iron in our water, my pool is now a lightly tinted green color ~ yellow water over blue liner = green! And the pool has been so perfectly clear and beautiful since I finally got the algae problem solved!

[Pamsel]

Rangeball! I have added you to my list of "Pool Forum Heroes"! I followed your directions and within 60 seconds everything is working like a charm!

Why do I ever call the pool store?? I was afraid I may have damaged something by letting it suck air for so long this morning. Amazing that the guy there was so emphatic and even rather sarcastic that I could never get it primed if I had the valves open! I think I need to introduce him to this forum so he can find that he doesn't know what he's talking about!

Many thanks again. You saved me an expensive service call.

[matt4x4]

Please don't introduce any pool store guy to our little forum, this is where we get away from them - the last thing we need is to weed out what some PSG said to do and tell you it's WRONG!!!
To all teh PSG's allready giving good advice here, you're excluded from the above! (I know there are some, but they also know they're excluded)

[Rangeball]

You're welcome