A cavat for anyone buying a new pool

[dalparadise]

Curt came out to my home and sat on my patio with me to line out my pool. Then, when I decided to re-design it all at the last minute, he came out again. I was amazed by this, since I sent the guys away the morning they showed up with the Bobcat! I thought for sure I'd pay extra for that redesign, but I didn't.

My free training was conducted by an English speaking person, but he probably depends too much on the pool store. His advise was to take all questions there after he left. however, the pool store he recommended (specifically not the local chain store) has been very good and has never tried to sell me anything I didn't ask for.

As for Melisa, I did everything I could to become a nuisance, to no avail. I changed my layout so many times. I questioned every piece of equipment she specified. I called her 2-3 times a week for five weeks. At every turn, she made time for me and answered my questions to my satisfaction.

This was last year -- perhaps they've turned things around in that time? Also, in looking at their BBB rating, I think I remember seeing only 5-6 complaints over the past 5 years and only one that showed "unresolved". Could that one be yours?

I 'm sorry your experience was so different from mine. I'm now in my second season with a Horizon pool and still couldn't be happier.

They have built two other pools in my neighborhood as well in the last 2 years. Both are doing well so far.