Yes, Melisa from Horizon is very professional and knowledgeable . . . in the beginning, but that's where the service ends. We were very impressed and taken by her, however once that contract is signed, you become a nuisance. We should now . . . had our pool built by Horizon 5 years ago and had problems ever since. Problems such as DE draining back in our pool, tiles popping off, unusually-sized drains, uneven pea-gravel decking, uneven slopes, etc. My husband and I took a vacation day at beginning of last summer to personally visit Horizon's office since they wouldn't return our calls for help. We walked in and were snubbed . . . "Oh, you can call so-and-so for that." They didn't even want to look in our records to see what all they had installed. They continually referred us to their sub-contractors. To this day, we have a spa drain uncovered because we cannot find a replacement that fits! We told them we would pay for someone to come look at our system and give us re-training and they just weren't interested.

We received the "free training" after construction and even that was a joke - some guy standing around pointing to things trying to speak english. No diagrams or anything!

And as far as Curt is concerned, he's a constant no-show . . . leaves everything to Melissa and never bothers to shake the hand that's paying him $30K for a whole in the ground.