dal,
That's the way buying and having a pool installed SHOULD be, a happy customer all the way through the process. I've never been on the buying side of pools, nor the selling side, for that matter, but, having installed/ serviced/ repaired well over 1000 pools - I've been exposed to a lot of 'horror stories' (some that our company caused, and lots that we had to go and fix. {this holds true for EVERY pool co., I've worked for - it must be me }). I'm glad that you had such a great experience - all companies should strive to have every customer feel as you do!