Luvtlee,

I don't think your pool company is all that bad - 9 days late to start the dig? That can happen really easily since they don't subcontract. You have a couple of people quit or get sick and it can put a small builder that does everything inhouse back a week and a half.

Personally - I have had friends that the pool builder wouldn't come out to start the plumbing without being paid another 20%, and then they wouldn't come out to do the electrical without another check - it took them 15 months to get done and they never came back to clean-up.

A few weeks late I would expect from any builder - even the best ones. Who knows maybe they ran into something unexpected during a dig for another customer - you wouldn't want them to run from your house if they hit a sewer line because they promised another customer they would be there tomorrow.