Thanks! Smart Pool's record isn't so good, is it?

The story gets funnier and more bizarre. This morning I got the following terse note from the Maytronics guy in Israel:

Smart Pool have practically sworn that they are handling your problem.

I find this truly amazing since Smart Pool hasn't talked to me or returned a phone call since June 29. I have the Dolphin, too, so they cannot be working on it. I can only conclude that Smart Pool is BS'ing Maytronics as well. After all, if they haven't contacted me in a month, and they don't have the unit, what can they POSSIBLY be handling?