My Dolphin: Now I'm getting rid of it

[CarlD]

Well, neither SmartPool nor Maytronics is responding to me.

I have sent Maytronics the following eMail:

Hello ***,

I still haven't heard from you. I left a message with Rebecca at SmartPools but she did not return my call.

My friend found it wouldn't climb his walls properly either. It just couldn't create enough suction to hold it to the walls.

I have noticed that other robotic cleaners CLEARLY have more suction—debris near them gets sucked up, not pushed aside (the way my Dolphin is pushing it aside).

This is leading me to believe the WHOLE problem is somewhere in the pump/motor mechanism.

I had asked SmartPool to check out why the unit was moving far slower than specifications say it should and they told me they would change the motor, but they didn't.

My motor is STILL covered under the 3 year motor warranty, yet what is NOW clear to me, and should have been clear to SmartPool, is that the motor is probably the problem.

Since no one is responding to me, I now am forced to assume that Maytronics and SmartPool have elected NOT to honor the warranty because neither of you are responding to me.

I am making sure that all of my friends and acquaintances on-line are aware of this situation. Already, at least a half-dozen have stated they prefer to look at the other brands after hearing my history and similar histories from other members. I am noticing that people are now less concerned with the Dolphin's performance and more concerned that if there's a problem, SmartPool and, by implication, Maytronics, will not appropriately honor the warranty. And they are acting accordingly.

I am now forced to waste time investigating relief from the court system. This is not a $50 coffee pot, this is a $1250 item that has not lasted the length of its warranty.

Regretfully,

Carl D*****

So now I have to look into filing a small-claims suit against them. I have no idea how to do this, and I'm really, really annoyed by it, but I see no alternative. Any ideas?