Quote Originally Posted by hzz
I think the point of this thread is not that the Dolphin is a poor cleaner.As Carl said, when it worked it worked well.Any robot can break down.That is not the issue.The issue is the extremely poor service he has recieved from Smartpool. For that reason alone many would shy away from buying the Dolphin and I would agree with them.To spend that amount of money and have the unit fail after two years is dissapointing.Not being able to have it repaired is totally unacceptable.
I couldn't have said it better myself! I was TOTALLY satisified with my Dolphin until it failed, and until the service people at Smart Pool BS'd me!

I am not completely satisfied with the Blue Diamond--I have to remove the ladder and be VERY careful how much cord I give it--it ran over it and chewed up the casing. The svc center told me Diamonds will NOT automatically clean circular or odd-shaped pools--they like rectangles--and the remote is so you MANUALLY control them. Luckily my pool is rectangular. I think the BD is over-priced for what you get, but I hope service is better--they service PoolBusters as well and they were terrific on that.

If I didn't want a cleaner to brush the walls I would have saved my $$$ and continued to use my Polaris 165. With a handful of cotton wadding in the bag it cleans quite well, and Polaris has been good on service. I brought it out of the basement when the Dolphin failed and it does pretty well. I just need the P/B to get the last little bits and that only takes a minute or two.

I just don't see the point of a robotic if it's not brushing your pool--other automatics will pick up debris nicely.