Carl, some of the issues you pointed out with the BD are exactly what I was concerned about. Honestly from the website pictures it just doesn't look to have the quality of the Dolphin (especially from an ergonomics perspective). That is not to say the Dolphin is rock solid but it seems to be a better package when looking at the PS, unit and cart together. To me the cart of the BD looks cheap, the power supply even cheaper all while costing $500 more than the Dolphin. The fact that your "new" unit looked used when you opened it doesn't sound promising either. The brushes are supposed to be state of the art and resist staining etc so they should have been spotless when you opened it. The fact that the cord already has a slash in it concerns me as well.

Honestly, from what you have stated so far and the fact that you have to remove your ladder to get it to work, it just doesn't sound like it's worth $500 more.

Dissappointing as I was prepared to buy one..........