Dilution of 7:1 is practically meaningless.....there's just no accuracy. You need a good kit that will test higher levels than 3.
Chlorine smell is an indicator of Combined Chloramines and means you need to add morechlorine/ Shock your pool.
Yes, go to another pool store...their numbers were incorrect.
Disregard hardness.
Best of all, get a test kit so you can get your own results....accurately. Walmart's HTH 5-way tests up to 5ppm and will test CYA as well. It's nothing like Ben's, but it's better than what you have.
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