I'm sorry but this is a VERY simple problem. Something is consuming your chlorine and you have to KILL it.
You need to shock your pool (with bleach) up to 15ppm of Free Chlorine (FC). You have 13,500 gallons. That means you need to add 3.5 gallons of Ultra bleach to get it to about 15ppm. Or you can add 4 gallons of regular bleach.
But you have to do it. Then, 3x a day, check that the FC is still in the 12-15 range. If not, each gallon of Ultra will add 4.4ppm and each gallon of regular will add 3.9ppm.
You need lots of bleach and lots of P.O.P.P.--Pool Owner Patience & Persistence.
You have absolutely NO reason to suspect or treat phosphates. Phosphates are the LAST test you do, when you have exhausted all the other steps. But you need to start with the first one--you have something you MUST destroy so you can maintain your chlorine levels. I've told you how to do it. It's not easy, but it IS simple.
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