Iskeate,
99.0295 cu. yds of dirt will fill a 20,000 gallon pool....about 7-8 dump truck loads. However, don't call them just yet!![]()
I'm gonna recommend you shock your pool pretty hard. Since it's FG, I'd like to see you bring it up to 30ppm. To do that you'll need to know where you are now so, unless you get an accurate result (not "orange"), let the Cl drift on down 'til it looks like about 5ppm (might take a day or two)....then add 25ppm more to get to 30 (8.3 gallons)
I'm not familiar with the testing method for that kit but your pH is fine so I would disregard the Alk and CH for now, at least.
I believe that's all you need to get the water to crystal clear blue. Run your pump 24/7 the entire time...that'll help your water clarity, too.
Others will be along to help you interpret your Alk results...it's an easy fix, if necessary....so is the hardness if it needs it.
You would do well to disregard the pool store's advice....what they recommended doesn't make sense.
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