great to hear,mary..my name is terry, by the waya place in the u.s. i bought from before i found northwest was intheswim.com. a solar pool cover, reel and casters and my first purchase from them. they are in the chicago area and i was blown away by their customer service..and their shipping..it was a 91 lb package sent fedex economy..8.99 for shipping and handling..i couldn't believe it..but i thought, i'm going to get nailed on brokerage fees..the package arrived at my office on friday..and nothing..no gst, no brokerage fees..i think i somehow dodged a bullet or they handle custom clearing through their own broker..it cost me 400 canadian for those items. the store in the city here wanted 700..double the price for the reel (not including casters even) and triple the price for a 12 mm solar blanket like i bought..and those of us who own motorbikes call bike dealers "stealers" when it comes to parts prices. the online service by the csr's for intheswim was also amazing..i had about 7 questions, got quotes on a winter net and some other stuff and they responded within a day everytime..very good service..
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