It is becoming more and more frequent that you see dead Dolphin stories being posted. Maybe you guys just got some lemons, or maybe they outsourced the labor to...oops, I won't go there. Don't want to get into politics here. Where did you buy it from? I would call them and tell them you want a brand new unit Fed-Ex'd to you ASAP along with a call tag to return the damaged one. Being that it is brand new, seems like it's the least they can do. Or if you bough it locally, return it for a new one. Good luck in getting resolution. I'm glad my little Aquabot is still purring along.