Sorry, but I can't offer any help . . . and the PoolForum site is pretty much 'static' with hardly any new traffic.
However, I did a bit of checking.
"Aqua Pro" has never been a recognized pool pump brand; they may have had some 'me-too' pumps, but they were never part of the market. They may have had some presence with newer pool makers and builders using Chinese equipment; that's hard for me to know, since those products move outside the normal pool product channels.
But there's worse news: the "brand", "Aqua Pro" is now owned by GP Enterprises, Ltd . . . which appears to be a US importer for some Chinese manufacturers.
Bottom line? It's unlikely there is any real 'customer support' to be had. If there is any commonality I've seen with Chinese products -- besides inconsistent, but often poor, manufacturing quality -- it's the nearly absolute lack of customer support. You can try for yourself, though: http://www.gppumpsus.com/contact-us.html
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