My Dolphin is sick!

[CarlD]

Additionally,

Always have clean underwear when you go out and don't run with scissors.

And you can't have a Red Rider B-B gun because YOU'LL SHOOT YOUR EYE OUT!

[cleancloths]

Door bell just rang, and FexEx dropped off my Blue Pearl -- they did not bother for anyone to sign for it - just drop and run.

Guess I will go out and set it up.

[jdolby]

Update: Smartpool is sending another call tag for pickup back to their shop.
I hope it gets fixed this time.

Also, the dolphin will not climb walls.
Will report back.

JD

[jdolby]

Received back my Dolphin yesterday. It was wet and fithy dirty right out of the shipping box. Put in pool, turned on power supply and the Dolphin just sat there, did not move. I grabbed the remote and punched in cycle time to 6 hours, Dolphin started up. Back and Forth for 6 hours. No climbing walls, no stop and turn, just forward 20 feet and back 20 feet over and over. It also is not picking up dirt very well. This is the same defect I reported when I called for service.

This is the second attempt Smartpool has had to fix my Dolphin. No luck.
Fortunately for me they have paid shipping both ways. I only had the Dolphin 3 1/2 weeks before I called for the first service call.

Now I want my money back!!
I would not recommend this unit. I"ll report back on the refund issue.

JD

[hancop]

I was going to purchase a dolphin for my pool. Based on what I have heard about them in the forums lately and people having to send them back many times to be fixed, and then getting them back still broken, I have decided against the purchase. Thanks to eveyone for posting your comments.

[CarlD]

I eMailed Maytronics last night to try to find out why I haven't heard anything from them or Smart Pool.

Right now, I would strongly have to recommend staying away from anything handled by Smart Pool.

[cruzmisl]

This is really too bad. I commented the other day how much better my Dynamic cleaned the pool than my old Diagnostic.

If anyone wants to take the plunge with absolutely no risk, buy the unit from Costco. When it stops working, return it and buy another. At least that's what I did.

Joe

[jdolby]

"Right now, I would strongly have to recommend staying away from anything handled by Smart Pool."

+1

JD

[jdolby]

Update:
I called the ebay dealer where I purchased the Dolphin Dynamic. He had to call Smartpool (distributor) to see if he could get reimbursed for the dolphin before he could offer me any kind of refund. The next day Smartpool called and offered to give me a new "in the box" Dolphin. Both parties said they don't give refunds.
I guess all ends well only if my new Dolphin says heathly. I have to say Smartpool has been very good with communication with me and did the right thing. Their repair techs however need more schooling. IMHO

JD