Quote Originally Posted by Toybuilder View Post
Well, I’m pretty disappointed in Hayward’s customer service. I contacted their customer support this morning hoping to get a comparison from their side between the AquaRite and the AutoPilot as Poolsean had done.

The rep told me to contact my local retailer which I did using their “finder” on their website. I wasn't satisfied with the locals answers, so I emailed him back to ask for a reputable online dealer or a sales rep that would know the ins and outs of the AquaRite. The reply I got was insulting. He emailed back with a link to the “finder”. I wanted to send back a reply telling him that I went with the AutoPilot because of his lack of service.

Unfortunately, I think we’ll be going with the AquaRite. Not that I think the Hayward is an bad product, I'm just not happy with their service. However, if in 4 maybe 5 years and the cell dies, can I re-plumb to fit the AutoPilot? Would the wiring be any different? Do I know what I’m talking about? No. But, I’m hoping you or maybe CarlD would?

Given your experience with Hayward's customer service I'm surprised you're still going with the Aqua Rite. Is it just a question of price?

It would be pretty expensive to go with the Aqua Rite then switch to the Autopilot in a few years. I'd go with the one you're more comfortable with from the start, even if it cost a bit more up front.

In my case I didn't do any research comparing the two. I went with a pool builder I liked best, who happened to include the Aqua Rite instead of the Autopilot.

I have contacted tech support a couple times and was happy with the service, but that was some years ago. I'm not sure if that was when Aqua Rite was under Goldline or Hayward.