Hi, Sara, and welcome to the Pool Forum!
We'll need some additional info to be able to help.
1. What kind of pool is it? Vinyl, fiberglass, gunnite?
2. What size pump and what kind and size of filter?
3. Exactly what all have you added to the pool, meaning ingredients and not just product names like 'shock.'
4. What does the water look like?
5. What is the source of your fill water --- a well or city water?
6. Do you have a drops-based test kit? If so, what kind? Post current numbers.
If you don't have a good drops-based test kit:
The test kit that we think is by far the best is the Taylor K2006 or 2006C (better buy). Not available locally but you can get it through this link that takes you to Amazon: http://pool9.net/tk/
But, in the meantime, go to Walmart and see if they have the HTH 6-Way drops-based kit (no test strips!) and get that. If they don't, get an OTO/Phenol Red kit (yellow and red drops) instead. Use it to test and then post your numbers. Also while you are at WallyWorld, get several jugs of their generic 8.25% bleach, a couple of boxes of 20 Mule Team Borax (laundry aisle) and a gallon of distilled water.
Repost with requested info and then someone here can try and help you.
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