yes the email was from the pool store service dept.
I left out the last half of business name.
At the time of replacement,the C.S rep said they " the store" would also cover a 2 year labor warranty if it happened again, bought that was verbally over the phone, nothing in writing.
So it now appears I have no warranty.
It also to me is a good indicator that the reason they may have such a low failure rate is that many claims are denied.
I have no way to prove my side and dont think there could have been then and now.
One thing I have been doing for the last 5 months is keeping a daily record on what chemicals I have been adding and why and what rainfall we have had and if fresh water was added.
I cant possibly know of anything else I can do differently?
I also had my sand filter replaced by the same store last week after it split at the bottom seam and I was losing a lot of water ,it was on back order for 3 weeks so I had to keep adding fresh water every 2 days and now my TA is at 200.My tap water is at 350PPM Ta.
So I had a big battle at the start of this new liner lowering it with MA.
I always stored filter in a garage?
currently my readings
PH 7.4
CC 0 one day-- 0.2 sometimes
FC 6
TA 200
CH 150, don't check very often
stabilizer 50
borate 30
should I just stay the course and am I safe with the 200ppm TA? or add acid and aerate again to get it back to 130ppm TA?
Pretty bummed thinking I had the process nailed down just to find out it they don't think so.
Before I switched to the BBB method, I talked to quite a few people what they use to maintain chemical levels.
Most said , just throw in some pucks, some said if it smells like a pond I throw in some chlorine,others say I check the chlorine level and ph and that's all and we never had a problem in 5 years.They look at me like i am nuts when they see the M acid and my Taylor kit
I don't get it!