First thing is that you need a test kit so you can test the water yourself. The test kit that we think is by far the best is the Taylor K2006 or 2006C (better buy). Not available locally but you can get it through this link that takes you to Amazon: http://pool9.net/tk/

But, in the meantime, go to Walmart and see if they have the HTH 6-Way drops-based kit (no test strips!) and get that. If they don't, get an OTO/Phenol Red kit (yellow and red drops) instead. Use it to test and then post your numbers. Also while you are at WallyWorld, get several jugs of their generic 8.25% bleach, a couple of boxes of 20 Mule Team Borax (laundry aisle) and a gallon of distilled water.

Test your water yourself and then post your numbers and someone here can try and help you further.

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