She is going to have to keep really high chlorine levels to compensate for that high CYA reading! Those look like pool store testing numbers. She needs to be able to test the water herself. Pool store testing is not known for its accuracy.
Encourage her to buy a K2006 kit and also read our chart that explains the relationship between CYA and chlorine.
http://pool9.net/tk/
http://pool9.net/cl-cya/
Unfortunately, we don't encourage someone posting for a friend. It doesn't usually work out so well. Perhaps you could let your friend use your computer to register on the forum and ask questions and learn to care for her pool herself.
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