Tony,
Welcome to the forum.
Don't know about that specific filter however, when you inspected it how far did you go? Removed the sand? Could be some damage to the laterals. These are basically slotted pipes in the bottom that keep sand from returning to the pool. On the outlet side of the filter. Is it possible the valve , whatever type it is, is set wrong and you're bypassing the filter? On a multi-port valve this would be Recirculate of Bypass. Would help if you could post some numbers for FC or TC (Free or Total Chlorine), pH, CH (Calcium Hardness), CYA (Cyanuric Acid or Stabilizer), and TA (Total Alkalinty). Best for now.
Al
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