Need help...still cloudy after more than a week...very hard water

[Watermom]

Hmm...the pump and filter came together in the same package.

Also very common. We see this all the time on the forum ---- people who bought a pump and filter combo as part of an AG pool package that were badly mismatched.

[PoolDoc]

Channeling can ALSO result from an oversized pump.

You have to understand, pool dealers want to sell pools, more than they want to sell pools that work. American customers tend to be much more impressed by "MORE HORSEPOWER" than they are by "BIGGER FILTER"! Plus it's cheaper to 'upgrade' to a 1.5HP pump from a 3/4 HP pump, than it is to upgrade from an 18" filter to a 24" filter.

[2inthecountry]

So, not sure what to do but wait at this point. Pool water is still cloudy. Could I go ahead and change the sand and see what happens? Surely the biguanide is gone by now? Sock with more chlorine?

[PoolDoc]

Yes, probably.

And that will also answer the question, "Have you lost sand, because of the oversized pump?"

Be *sure* to use labeled filter sand . . . do NOT get Quikrete sand from Lowes, etc.

[2inthecountry]

Yes, the correct sand is ready and waiting. Just had a big rainstorm, so will probably do it in the morning. Thank you.