Question about Aqua Rite SWCG not generating

[elghinbc]

OK, so it does generate, but not much. Last year, the system would maintain its chlorine output nicely set at about 20%. Now, I can get a pool test strip to show purple if I leave it on 100% and run the pool pump at high revs (much higher than the older one) but if I turn the generator down to about 30%, then my chlorine disappears. So, I played with my output dial on the control panel and watched my voltage. If the dial is set to between 5 and 55%, then my voltage is about 31, which is in the range for "not generating". If I set the dial at over 55% or to superchlor, then the voltage suddenly goes down to the 21 range, then after about 5 minutes drifts back up to about 25.6. So, my generator is only kind of generating when it is on "superchlor" or set on high. Given that this is a new cell, I am assuming that the circuit board itself is in the process of dying? Anyone run into this problem before? Or could it be just the control dial and not the mother board itself (they are separate items)? It seems unlikely it would be a defective brand new cell doing the same thing as my old one?

Thx

Ed

[Watermom]

Since it is a new unit, perhaps you should give the manufacturer a call and see if they can advise you?

[elghinbc]

Since it is a new unit, perhaps you should give the manufacturer a call and see if they can advise you?

The cell is a brand new unit, but the control panel is several years old. I tried calling the help line and didn't get anything useful--the usual statements about checking the water chemistry, making sure there is power to the unit (!), making sure the salt is adequate, etc etc, ending with a statement that they're not sure what the problem might be and a suggestion to take the unit in for assessment or ship it to them. None of which of course helps with my lack of chlorination. That's why I thought I'd seek help at this forum, since it's people who actually use and install these units so have some actual experience with them.

Ed

[Reedus]

Do you have readings for CYA? Too little CYA will result in tests showing little to no chlorine. Your cell may be producing, but you might be losing it UV rays

[PoolDoc]

Good point.