+ Reply to Thread
Results 1 to 9 of 9

Thread: Polaris P935 nearly climbing out of my pool

  1. #1
    Join Date
    Jun 2014
    Location
    New Jersey
    Posts
    82

    Default Polaris P935 nearly climbing out of my pool

    I bought the P935 at the beginning of the season. So far I'm not too thrilled with it. It doesn't capture fine particles (just shoots them out into the water). And now, I has been practically trying to climb out of the pool. When it brushes the waterline, the thing pitches to one side and tries to move sideways. Then, one wheel will touch the coping and climb out of the water until it falls back in and floats. It take a minute or so to right itself and then the cycle repeats. After doing this a few times, it stops with an error message.

    The water is about 6 inches below the coping right at mid skimmer level. The troubleshooting part in the manual is useless. Only says, "if problem persists, contact Polaris Technical Support". I tried them twice. The wait time on both calls per their phone service was 45+ minutes! Sorry, I can't stay on hold that long during the day. I have to work to pay for the dang thing :-/

    So, might just try and take it back if it's not too late. But, I thought I'd solicit input here first. Any suggestions?

    Thanks,
    Splash
    19.5k gal, 16x32 vinyl liner, sand filter, 1hp single speed pump, K-2006 test kit. PF=6

  2. #2
    Join Date
    Jun 2014
    Location
    New Jersey
    Posts
    82

    Default Re: Polaris P935 nearly climbing out of my pool

    Nobody else I guess has any ideas? I didn't have much time over the weekend to fool around with it. Maybe the unit itself needs to be cleaned. IDK???
    19.5k gal, 16x32 vinyl liner, sand filter, 1hp single speed pump, K-2006 test kit. PF=6

  3. #3
    Join Date
    Dec 1969
    Location
    Virginia
    Posts
    744

    Default Re: Polaris P935 nearly climbing out of my pool

    I don't have any idea what might be wrong with your cleaner, but when I had an issue installing my Polaris 280, I used their online chat feature and was helped promptly. Perhaps you might try that instead of calling?

    I was very happy with the service I received. I accidentally cut a hose the wrong length and they sent a free replacement (I fully expected to pay for the hose).
    22'x40' Grecian Lazy L 20K gal IG vinyl pool; Aqua Rite SWCG T15 cell; Hayward Pro Grid 6020 DE filter; Hayward Superpump 1hp pump; 12 hrs; Taylor K-2006; city; PF:6

  4. #4
    Join Date
    Jun 2014
    Location
    New Jersey
    Posts
    82

    Default Re: Polaris P935 nearly climbing out of my pool

    Thanks for the reply. I did try the online chat a few times. No one got on the other end of the chat end the sessions kept timing out.
    19.5k gal, 16x32 vinyl liner, sand filter, 1hp single speed pump, K-2006 test kit. PF=6

  5. #5
    Join Date
    Dec 1969
    Location
    Virginia
    Posts
    744

    Default Re: Polaris P935 nearly climbing out of my pool

    Quote Originally Posted by Big Splash View Post
    Thanks for the reply. I did try the online chat a few times. No one got on the other end of the chat end the sessions kept timing out.
    22'x40' Grecian Lazy L 20K gal IG vinyl pool; Aqua Rite SWCG T15 cell; Hayward Pro Grid 6020 DE filter; Hayward Superpump 1hp pump; 12 hrs; Taylor K-2006; city; PF:6

  6. #6
    Join Date
    Jun 2014
    Location
    New Jersey
    Posts
    82

    Default Re: Polaris P935 nearly climbing out of my pool

    Just to update;
    I've run the P935 on bottom only mode and it works fine. It just stops climbing about 10 inches below the waterline and them continues. So, I'll just keep running it that way. I still brush my pool by hand once a week anyway just to be clean crazy.

    Never did get through to Polaris tech support. I'm guessing they're swamped with others like me???

    Happy Summer,
    Splash
    19.5k gal, 16x32 vinyl liner, sand filter, 1hp single speed pump, K-2006 test kit. PF=6

  7. #7
    Join Date
    Dec 1969
    Location
    Virginia
    Posts
    744

    Default Re: Polaris P935 nearly climbing out of my pool

    I'm glad you were able to come up with a solution. It stinks though that you weren't able to get through to Polaris tech support.
    22'x40' Grecian Lazy L 20K gal IG vinyl pool; Aqua Rite SWCG T15 cell; Hayward Pro Grid 6020 DE filter; Hayward Superpump 1hp pump; 12 hrs; Taylor K-2006; city; PF:6

  8. #8
    Join Date
    Apr 2006
    Location
    La Quinta, CA
    Posts
    21

    Default Re: Polaris P935 nearly climbing out of my pool

    I have a Pool Shark unit for cleaning. There should be an adjustment somewhere around where your pump/filter/heater equipment are located. There is a valve handle that controls how much water is fed into the cleaner and that determines how fast the cleaner moves around the pool and how high it will climb the sides of the pool.

  9. #9
    Join Date
    Jun 2014
    Location
    New Jersey
    Posts
    82

    Default Re: Polaris P935 nearly climbing out of my pool

    Quote Originally Posted by Rockman59 View Post
    I have a Pool Shark unit for cleaning. There should be an adjustment somewhere around where your pump/filter/heater equipment are located. There is a valve handle that controls how much water is fed into the cleaner and that determines how fast the cleaner moves around the pool and how high it will climb the sides of the pool.
    The P935 is electric (AC converted to DC at the control panel). It doesn't operate off any pump water flow. It be nice if you could adjust the way rises out of the pool at the waterline. I wonder if it can be serviced to make such an adjustment?

    It works well the way I'm using it now. I just don't have the time to take it back to the Fool Store (pool store) to get them to mess with. I'm guessing they'll say it works as advertised anyway...
    19.5k gal, 16x32 vinyl liner, sand filter, 1hp single speed pump, K-2006 test kit. PF=6

+ Reply to Thread

Similar Threads

  1. Dolphin climbing saga....
    By scott747 in forum Pool Cleaning: Manual or Automatic
    Replies: 5
    Last Post: 05-25-2007, 10:42 AM
  2. Polaris or Paramount?--which keeps your pool cleaner with less hassle?
    By Trish29 in forum Pool Cleaning: Manual or Automatic
    Replies: 8
    Last Post: 09-14-2006, 10:08 PM
  3. Polaris 280 spraying too much water out of pool!
    By joelq in forum Pool Cleaning: Manual or Automatic
    Replies: 2
    Last Post: 08-31-2006, 10:20 PM
  4. Why is Ph climbing?
    By csevel in forum Dealing with Alkalinity and Calcium
    Replies: 14
    Last Post: 07-26-2006, 10:02 PM
  5. Pool Shark vs. Polaris ATV
    By Arizonaoldman in forum Pool Cleaning: Manual or Automatic
    Replies: 2
    Last Post: 05-26-2006, 11:36 AM

Bookmarks

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts