Polaris P935 nearly climbing out of my pool

[Big Splash]

Nobody else I guess has any ideas? I didn't have much time over the weekend to fool around with it. Maybe the unit itself needs to be cleaned. IDK???

[JimK]

I don't have any idea what might be wrong with your cleaner, but when I had an issue installing my Polaris 280, I used their online chat feature and was helped promptly. Perhaps you might try that instead of calling?

I was very happy with the service I received. I accidentally cut a hose the wrong length and they sent a free replacement (I fully expected to pay for the hose).

[Big Splash]

Thanks for the reply. I did try the online chat a few times. No one got on the other end of the chat end the sessions kept timing out.

[JimK]

Thanks for the reply. I did try the online chat a few times. No one got on the other end of the chat end the sessions kept timing out.

[Big Splash]

Just to update;
I've run the P935 on bottom only mode and it works fine. It just stops climbing about 10 inches below the waterline and them continues. So, I'll just keep running it that way. I still brush my pool by hand once a week anyway just to be clean crazy.

Never did get through to Polaris tech support. I'm guessing they're swamped with others like me???

Happy Summer,
Splash

[JimK]

I'm glad you were able to come up with a solution. It stinks though that you weren't able to get through to Polaris tech support.

[Rockman59]

I have a Pool Shark unit for cleaning. There should be an adjustment somewhere around where your pump/filter/heater equipment are located. There is a valve handle that controls how much water is fed into the cleaner and that determines how fast the cleaner moves around the pool and how high it will climb the sides of the pool.