Yes, my initial thoughts are that your first sentence is probably most of the problem!
Pool stores love to sell products. People who are new to owning pools have nothing to do other than trust pools stores advice and willingly buy those products. However, most of the time those products do nothing to help solve the problems and in fact often cause the problems.
We are going to need more information to be able to help. Please repost with the following:
1. What kind of pool is this? Please include the volume.
2. Exactly what all have you added to the water? Please give ingredients and not just product names like 'shock.'
3. Do you have a drops-based test kit? If so, what?
4. What size of pump do you have? What kind AND size of filter do you have?
5. Is this a new pool that was just filled this season or not?
Go to Walmart and get several jug of their generic 8.25% bleach and a couple of boxes of 20 Mule Team Borax (in the laundry aisle). If you don't have a drops-based kit, see if they have an HTH 6-Way kit (NOT the 6-Way test strips, though). If they don't, get an OTO/Phenol Red kit (yellow and red drops).
Re-post with some current numbers and tell us what kit was used to get them. Then, someone here can try and help you get this cleared up.
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