I have owned the QuikChlor RP18HD for two years now, and am satisfied overall. I did have some problems with the cell becoming dirty early on, and the message 'low salt or clean cell' would continually flash. After talking to Shasta (the pool mfgr who installed the system) and being told what their fees were, I decided to tackle it myself.

I found A&A's website, and there was no useful information there, so I called them up, received a live person (on the first call!), and he e-mailed me a service manual for the unit. There is a page which gives information on cleaning the cell, which I followed & the problem was resolved.