I posted a question about a week ago on "lime softening" and received ONLY this response on the day I posted my questions:

"Lime softening ...." by watermom 06-19-2012 ... Hi and welcome to the Pool Forum! That stickied thread was written by PoolDoc. I'm going to ask him to look at this thread and answer your questions."

Since this was the only response I have received so far I am wondering if my account is set up correctly so I can get any additional responses ... or is the research to answer my questions taking a long time? Is it possible to get an update? Thanks.