It's going to be hard to give you good advice without good test numbers. To lower your hardness, drain and refill (assuming your fill water is lower in Calcium) is your best bet. If your fill water is high, I would consider having it trucked in, if you can. Hard water doesn't consume the chlorine--something else obviously is, but it'll be hard to tell you what it is without test numbers and an idea of how your water looks.
Janet
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