I agree with that statement, Goldline were very accomodating and didnt seem to flinch one bit when deciding to send a replacement unit even though I am less than 2 months away from the end of my warranty. I was expecting a bit of a fight, or stalling tactics so they could charge me for repairs, and at the very least I was expecting that they would want me to send my cell in for repairs and shut the pool down for a week or 2 while they make a decision but they just went through about 5 minutes of troubleshooting and verified my address and it was all done.