It is going to be hard to help with a current set of water testing results including a CYA level. We also need to know the volume of the pool, size of pump, type and size of filter and exactly what all you have put in the pool, meaning ingredients and not just "shock."
You need a good test kit so you can test the water yourself. The one we recommend is the Taylor K-2006 or 2006C which you can get through the test kit link in my signature below.
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